Last Updated: 01/28/2025
Welcome to HomeTestHealth (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application (the “App”) and related services (collectively, the “Services”).
By installing or using the App, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.
1. Information We Collect
We may collect several types of information for various purposes to provide and improve our Services to you:
- Personal Information
- Account Information: Name, email address, password, and other details required for creating an account.
- Contact Information: If you contact us for support or inquiries, we may collect your name, email, phone number, and the content of your message.
- Health & Testing Information (if applicable)
- If you choose to provide details about your preferred test options or any health-related data, it may be stored to personalize your experience.
- Usage Data
- Information on how you access and use the App, including your device’s unique identifiers, IP address, browser type, operating system, the pages or features of our App that you visit, and the time/date of your visit.
- Location Information (optional)
- We may collect approximate or precise location data if you enable location services. This helps us show nearby labs or providers. You can enable or disable location services at any time through your device settings.
- Cookies and Tracking Technologies
- The App or associated websites may use cookies, beacons, tags, and scripts to collect and track information and to improve and analyze our Services.
2. How We Use Your Information
We use your collected information to:
- Provide and Maintain the Services
Ensure the App functions correctly and that you can effectively search, compare, and book tests. - Personalize Your Experience
Tailor the content, test suggestions, or special offers based on your preferences. - Communicate with You
Send notifications or updates about new features, test bookings, reminders, and promotional messages. You can opt out of marketing communications at any time. - Analyze and Improve
Monitor usage patterns, diagnose technical issues, and enhance the App’s functionality, user experience, and security. - Legal Compliance and Security
Comply with applicable laws, regulations, or legal processes, and protect our rights, property, or the safety of users and the public.
3. Sharing Your Information
We may share your information in the following circumstances:
- With Service Providers
Trusted third-party vendors who help us operate our App, process payments, conduct quality assurance, or provide customer support. These vendors are obligated not to disclose or use your information for any other purpose. - With Test Providers or Labs
To facilitate bookings or inquiries, we may share necessary information (e.g., name, contact details) with the selected provider to process your request. - Legal Requirements
If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). - Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy. - With Your Consent
We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We take the security of your data seriously. We have implemented technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to provide our Services or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. If you no longer want us to use your information, you may request that we delete it. However, please note that we may retain certain information if necessary to comply with legal obligations or for legitimate business interests.
6. Children’s Privacy
Our Services are not intended for individuals under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected any personal data from minors without verification of parental consent, we take steps to remove that information from our servers.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. These may include:
- Access: The right to request a copy of the personal data we hold about you.
- Rectification: The right to request that we correct any inaccuracies in your personal data.
- Deletion: The right to request the deletion of your personal data.
- Restriction: The right to request limitations on how we use your personal data.
- Portability: The right to receive your personal data in a structured, commonly used format.
- Objection: The right to object to our processing of your personal data, under certain conditions.
To exercise these rights, please contact us using the details provided in Section 9.
8. Third-Party Links and Services
Our App may contain links to third-party websites or integrate with external services not operated by us. This Privacy Policy does not apply to such third-party sites or services. We recommend reviewing the Privacy Policy of every third-party site or service you visit or use.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us at:
- Email: support@hometesthealth.com
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and/or via email or app notification where required. It is advisable to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Thank you for using HomeTestHealth.
Your trust is important to us, and we are committed to safeguarding your privacy at all times.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeRex permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeRex to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeRex, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeRex bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to ThemeRex, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.